Accenture is Hiring Filipino Nurses
According to Benedict C. Hernandez, leader of Accenture in the Philippines’ Business Process Outsourcing (BPO) Service Delivery Operations, “Filipino nurses need not go overseas to earn salaries and enjoy benefits that are globally competitive.”
Care Management BPO
Hernandez said their Care Management BPO facilitates the core processes of health insurance companies, from enrollment of members to managing the claims process and their network of hospitals and clinics.
It involves 3 areas of work:
- Utilization management – is intended to manage a client’s “misuse, underuse, and overuse” of health services available in his or her insurance policy.
- Case and disease management – focuses on the prevention of complications and standardization of care for patients who suffer from chronic conditions such as diabetes or asthma that require long-term treatment and care.
- Health outreach to clients and patients of US hospitals and health insurance companies – it involves support for the patients’ wellness and prevention programs by providing them with information on diet and exercise to support healthier lifestyles.
Aside from that they also perform certain enrolment functions related to client’s medical insurance plans and client-defined programs and services that help individuals achieve a better state of health before, during, and after they file their (health insurance) claims,” Hernandez said.
Meanwhile, details of the salary range for the nurses are not discussed although it is reportedly higher than what call center agents are getting since it is a high-value and more complex service that combines both competencies in voice and non-voice BPO offering.
According to Sanjay Seth, senior executive of Accenture and in charge of the outsourced care management unit, the nurses need to undergo four to 12 weeks of initial training. The company then finances their continuing education and training, and even specialized licenses.
Currently, Accenture has 10 facilities in Metro Manila and two in Cebu, with total employees seen to grow to 25,000 by the end of the year.
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